Refund Policy

Last updated: October 6, 2026

Trailwatch is free during the beta: there is nothing to pay and nothing to refund. This policy explains how billing, cancellations, and refunds will work once paid plans launch. We will tell you before that happens and will never charge you without your agreement.

1. Billing & merchant of record

Paid subscriptions are sold and processed by Paddle, which acts as the merchant of record for your purchase. This means Paddle handles payment, invoicing, and applicable taxes, and its buyer terms also apply to your transaction. Paid plans will be billed in advance each month, in USD, and renew automatically until you cancel.

2. Cancellation

You will be able to cancel a paid plan at any time from your settings. When you cancel, you keep your plan’s features until the end of the period you have already paid for, and you are not charged again. After that, your account moves to the free plan and its limits. We do not charge a cancellation fee.

3. Refunds

Because you can try Trailwatch for free before paying, subscription fees are generally non-refundable for time already elapsed. That said, we deal with refund requests in good faith:

If something on our side stops the service from working and we can’t put it right, contact us and we’ll sort out a fair refund.
Accidental or duplicate charges, and charges immediately after an unintended renewal, will be refunded — just reach out promptly.

Any refund we agree to is issued through Paddle back to your original payment method. Nothing in this policy affects the statutory refund or consumer rights you may have where you live.

4. How to request a refund

Email us at [email protected] from the address on your account, with the date of the charge and a short note about what happened. We aim to reply within a few business days.